Support and customer service

Whilst dotMailer is a web-based application, we put great emphasis on personal customer service.

All clients are given full support whenever they need it during UK office hours, via email or telephone. We don't have an automatic switchboard or call-centre-type approach - you'll have a named contact that you can get straight through to, who will deal with your query immediately.

Our office and entire technical infrastructure is based solely in the UK. That means we're here when you need us, and we don't have to wait for overseas colleagues to investigate technical issues, as is sometimes the case elsewhere.

'Support' doesn't necessarily mean 'there is a problem' - you might want help with a particular feature, or want us to talk to your own technical people if, for instance, they're developing code to integrate with dotMailer. The thing to remember is that we're available and contactable - something our clients say is vitally important to them.