Testimonials
We're proud to say, this is the longest page on our website (but well worth a scroll through!)
We're passionate about our client support. It seems our clients like it too...
It's rare to find a firm that puts as much effort into getting things right, or who are so committed to customer service and who deliver. We'd recommend dotMailer without hesitation.
Gemma Hume, Practicalaction.org.uk
Am really impressed with the personal, ‘human’ way dotMailer provides customer service by the way. Much better than some of the faceless service with other providers in the on-line world these days
Sarah-Leigh Shenton, redsavannah.com
'The support we've received from our Account Manager has been excellent. The dotMailer team have helped us get the best out of our email marketing, and to utilise new features as they come on board.
Helen Hilton, Lewisham.gov.uk
With brilliant account management from the beginning, they are always on hand to help us .
Amberley Shermon, Cazenove+Loyd
I had 3 criteria for selecting my White Label email supplier:
1. A wide range of features suitable for my most sophisticated clients.
2. Good value for money.
3. Excellent service.
DotMailer ticks all the boxes.
As a white label client I receive attention from other Email Service Providers (ESPs) looking for me to switch, but I'm not interested and have no intention of leaving dotMailer.
To paraphrase Paul Newman:
"Why go out for hamburger (other ESPs) when I have steak (dotMailer)?".
We'd like to thank dotMailer for the superb service we've received. Fantastic company. Fantastic staff!!
Steve Cooke. St Andrews Golf Groups.
The absolutely first class technology, support and service that we get from dotMailer have become a key component of our on-going success.
Jeremy Knight, Equinet Media Ltd
I am thoroughly delighted - dotMailer are a joy to work with, they always go the extra mile!
Phillip Howells, Care for the Family
I am genuinely impressed with dotMailer, both the software itself and the professionalism of the organisation and people.
Lawrence Roberts - Deltarail
dotMailer's customer orientation is key to our partnership: it is a two way communication that is constantly developing. Together we look for new solutions for DHL's requirements, that can also benefit other dotMailer customers.
Steven Craenen, DHL Express Europe Headquarters
You've been really helpful and despite obviously being rushed off your feet, you've still been happy to answer my questions and have been very pleasant to speak to. Excellent customer service. Thanks.
John Maxwell, CSV
Top-class, friendly service from the dotMailer staff
Chris Bowers, CMB Creative
I've found the team at dotMailer extremely helpful, very attentive and very quick on responding with the solution, in stark contrast to many of the other support helplines I've dealt with.
Mitch Davies, Mitchelldavies.com
The staff at dotMailer are a great help, going that extra mile when their assistance is requested.
Ten Alps Events
This is a Full Service Digital Agency, on Steroids!
Mark Flawn, F10
We are thrilled with the ease that we learnt how to write a newsletter... the support we receive from dotMailer is brilliant.
Eileen Wiggins, Inclusive Access
It is very important to speak to the same person who is aware of our individual needs. The support I receive is excellent. The package is fantastic - easy to use and flexible.
Anna Spratley, Design at Work
The customer service is second to none.
Stephen House, QGS
dotMailer has provided unrivalled support and assistance with our email campaigns. They are always there to answer our questions and have offered us a lot of valuable advice on how we can increase our ROI.
ReemClothing.com
I have always found our Account Manager very approachable and helpful. Great knowing he's there, but once we had the first few mailings 'sorted' I haven't found too much need to call, it really is that easy-to-use!
Avenue Sales and Marketing Ltd
The support we have had from dotMailer has been amongst the best we've ever had from a company. Thanks.
Tim Chorlton, The Factory
The support staff are always happy to help and quick to respond to any queries.
Edinburgh International Festival
A big thank you for everyone involved in the creation, build and launch of the Gatwick Express January e-newsletter... The client commented 'it's been the most painless and smooth process that we have ever experienced in creating a brand new campaign'.
Ursula Benson, Libertine
I just wanted to say that my Account Manager has been absolutely superb. His knowledge, enthusiasm, professionalism and patience has been exemplary.
Stuart Day, Ast Signs Ltd
A massive thanks to your sales and support team for their excellent support with the Mindstorm rebrand and relaunch campaign. The dotMailer team did a tremendous job of helping me create and execute the campaign in very tight timescales.
Chris Adlard, Mindstorm
I just wanted to say how impressed I am with the dotMailer Support Team... a great team and a great asset to your business.
Jeremy Knight, Equinet Media Ltd
dotMailer has been absolutely excellent in guiding me through my first e-marketing campaign. 'TOP NOTCH' Service - many thanks!.
Francis Marshall, Showroom Events
Our Account Manager explained everything thoroughly and we found dotMailer very easy to use. We have also been really impressed by the capabilities of the reporting function in dotMailer. A great service.
Emma Corkish, Sequence (UK) Limited
dotMailer are so helpful - the platform is easy to use and the support team are way too good!
Paul Bates, MPS Services
As always, the level of service provided by dotMailer is excellent
Rob Whalley, TabsFM
Your account management is helpful and responsive. Many organisations fall well below the high standards dotMailer delivers, and it is appreciated.
Gareth Renowden, Gardenorganic.org.uk
When asked by other UK based broadcast platforms why I use dotMailer for my clients, I say the same thing." If you can guarantee me the same level of support, always seek ways to keep my costs down and continually strive to improve the system, then yes I'll consider using you". End of conversation.
Ross Piggott, RP Databases Ltd
The dotMailer platform makes powerful email marketing easy. But you don't have to take our word for it...
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dotMailer has changed our complete marketing process for the better. It's one of easiest systems I have used and allows us to do things we have only dreamed of before.
Amberley Shermon, Cazenove+Loyd
Your Microsite Builder and Survey tool are both brilliant - extremely easy to use and set up.
James Ingram, DKMA
dotMailer's EasyEditor absolutely runs rings around Campaign Monitor's editor. 15 minute jobs in Dreamweaver take 30 seconds in EasyEditor. That's not an exaggeration. dotMailer is the easiest to use email marketing system available, without exception.
Murray Cowell, Belmont.uk.com
dotMailer has been a great service for 2degrees both to gain new members of our community and to communicate with them. The reporting on the success of each campaign is excellent, the managing of our address books is simple and now the introduction of the Easy Editor has meant we are finding it easy to produce better looking campaigns all the time.
Simon Barnard, 2 Degrees Ltd
The new system is unbelievable and whoever built it deserves a medal. The technology is incredible and its so much easier to use than the previous system. Congratulations to all involved and thanks for making life so much easier.
Penny Ward, Young Entrepreneur Society
Very professional. I can't recommend these guys highly enough. Use them.
David Gascoigne, Microsoft Hotmail
We are absolutely delighted with the way dotMailer operate – I wish we'd switched years ago!
Tom Dollar, The Gro Company
Before we committed DHL to dotMailer we tested the service rigorously in 3 of our key countries. Due to the successful test runs, we have now rolled dotMailer out across our offices in 12 countries in Europe.
Steven Craenen, DHL Express Europe Headquarters
I first started using dotMailer seven years ago, when I headed up the Sponsorship and Creative Solutions team for BBC Magazines (Websites). I was tasked with identifying the most cost-effective, creative and efficient solution to our email marketing and chose dotMailer. I have been so impressed with dotMailer that I continue to use them for all my clients' commercial mailings.
B Commercial Ltd
dotMailer is an easy to use, cost effective application, that meets all of our needs.
Chris Burniston, Marriott Vacation Club
We chose dotMailer because it seemed to offer the best combination of functionality, cost effectiveness and friendly and accessible support. We are happy to have made the choice we did. This product is becoming an essential tool for communicating our main messages....highly recommended.
Martin Lord, Chief Executive, Northampton and District CAB
dotMailer does everything I would expect a mailing client to do, and it does it better than anything else on the market.
Thomas Carpenter, International Rail
It's easy-to-use, nicely laid out and best of all it's quicker than any other system we've used... making email campaigns virtually stress free!
Ben Morris, Goodprint Ltd
Email forms a significant slice of our relationship building communications activity with our business customers. We selected dotMailer's email marketing software as it combined an easy email design user interface with excellent data capture and reporting capabilities.
Shane Rees, EDF Energy
You have the finger on the pulse re email marketing, which saves us having to worry.
Joel Hughes, Jojet Ltd
There's been a huge take-up of dotMailer from our clients. It's immediately clear from the edit section how easy it is to use, and when we show them the reporting suite the benefits to their business are obvious.
Charity Technology Trust
dotMailer design service excels, always giving us a clear and professional newsletter! Their self service send and reporting facility is simple and easy-to-use and the reporting results provide great feedback for analysing the success of our mail-outs.
Storm Models
I'm so impressed with your commitment in helping to get us started, and with all the things dotMailer can do. It's a fantastic product.
Daniel Fulbrook, Strutt & Parker LLP
I've never in my career had a supplier that exceeds expectation as much as you guys. Well done.
Turret Group Ltd
We use dotMailer to communicate with patrons on our emailing list. dotMailer has allowed us to report on the delivery and resulting traffic from each item we email out... we have had a positive overall working experience with the organisation.
Edinburgh International Festival
dotMailer have provided an excellent product, easy-to-use yet flexible enough to incorporate bespoke designs. All-in-all we're very pleased.
Chris Bowers, CMB Creative
Much simpler, friendlier and faster than our old mailing system. Unlike any other system we have looked at...it's made our mailings look far more professional.
Avenue Sales and Marketing Ltd
The system is very simple to use and allows any of our team to easily create, send and most importantly track how successful our campaigns have been. In summary it's been fantastic!
Reem Clothing
I was impressed with the ease and speed of the API - one of the less troublesome integrations I've done in a long time!
Chillibean TV
dotMailer offered real support, value for money and were really keen to help me. Unlike some web-based companies, they're not afraid to pick up the phone - and their product delivers exactly what the website describes.
Prowill
I am so pleased. It does everything I need it to and the results I am getting are brilliant. It's just fantastic.
Lindsay Tipple, Sophos.co.uk
It's so user-friendly it took me just one email marketing campaign to fully understand dotMailer
David Hall, The REaD Group plc
Out of all the other email marketing systems we have used, dotMailer is the most reliable.
Stephen House, QGS
Very intuitive, easy and a pleasure to use.
John Wilford, Rave Communications Agency
Since moving to dotMailer we have reduced our e-marketing costs and it is far easier to create new emails without HTML knowledge.
Dawn Moore, Trustmarque Solution
A premium service that I can offer my clients in order to support them with their e-marketing strategy.
Paul Manuel, Clickfire
The package is fantastic - easy to use and flexible.
Anna Spratley, Design at Work
It's great at tracking who is looking at our mailouts, therefore who to target for specific things.
Bethany Headley, Research International
Robust well designed system, great support.
Richard Adelante, Pow
I love dotMailer because it does exactly what it says on the tin. If you, like us need to deliver your message thousands of times every week there is no better way to do it. Believe me, we mistakenly tried the others 1st!!
Tony Morrison, Consumer Contacts
We have found the service invaluable...we can easily track our enquiries and even follow-up on people viewing our websites
Ten Alps Events
dotMailer has delivered a quality, cost-effective and attentive service.
Redrow Homes
With clear, easy to use interfaces and a good library of templates it was so easy to get started with dotMailer.
Alison Hunt, Crawley Borough Council
We've been delighted by the simple to use email customisation and the power of the tracking features.
Tony Waghorn, OMF International
We were looking for a trusted company with a system and service level which would meet the needs of our clients and successfully deliver their email messages. After studying the market and assessing several providers, we concluded that dotMailer offered the best solution. The dotMailer platform has all the required technical aspects of email marketing enabling us to provide a top quality service to our customers.
MediaCo
It must be the most user friendly system I have ever used, there is no stress, no pulling my hair out, it just does what it is supposed to do!
Jennifer Celerier, rtbevents.co.uk
You have built a great system - a very positive surprise compared to what I was used to with my previous supplier.
Bjorn Johansen, Norgren
Switching to dotMailer has been very easy – it's the most user friendly and best value system I have seen.
Carole Staniford, Anachem
dotMailer is intuitive, cost effective and easy to use, making publication of our monthly enews a pain free process.
Sarah Baker, VisitBrighton.com
Of all the communications software I've used, it's by far the most user-friendly. (And you can quote me on that if you like!)
Lizzie Hawkins, Foodfrombritain.com
We are very impressed with the precision dotMailer introduces to the marketing process - it is a major plank in our marketing operation
David Bromley, OnsideTraining.co.uk
dotMailer is an affordable, powerful digital marketing package that is supported by extensive market and product intelligence, sophisticated software and responsive technical support. I am continually spreading the 'dotMailer' word.
Amanda Byrne, Glen Dimplex Boilers
I'm blown away! It's a fantastic system you've got there!
Damian Tuxworth, UNISON
I have nothing but praise for the dotMailer email system
Andrew Martin, CBM.org.uk
Unlike our previous email marketing supplier, dotMailer provides everything we need and is reasonably priced, extremely flexible and easy to use. Our account manager is always on hand to help with any queries, monitoring our campaigns and suggesting ways to improve them. We are really impressed with the service we have received from dotMailer and would highly recommend them.
Millie Smith, Hearing dogs
dotMailer are way too helpful, the platform is so easy to use and the support team are way too good!!!
Paul Bates, MPS Services Ltd
I am very pleased with the level of service I have received from you. You are always extremely helpful, patient and informative and I am impressed with dotMailer's e-marketing system, especially the reporting tool.
Peter Fernando, ACS Telecom UK Ltd
The platform is very intuitive - the web signup code generator and subsequent triggered campaign to welcome new signups is very impressive, and uploading my existing contacts database to the dotMailer platform took a couple of clicks. Within 48 hours of playing with the features in dotMailer i realised it was exactly the solution I needed for my e-mail distribution and database management. Excellent service and an excellent product.
Neil Gordon, NGM Productions Ltd